Presales FAQ
These are common questions asked by customers looking to get hosting from Geek, so we thought we would help you out up front with answers. If there is anything else you need, just let us know.
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- How soon will my account be set up and ready to
use?
- Is there a minimum time contract/commitment?
- Which methods of payment are available?
- Is my support 24 hours a day?
- Can you register domain names for me?
- Do you host international domains?
- Do you allow adult, warez or other illicit sites
or content?
- What are your Network Connections?
- What is your server environment?
- Where are your servers located?
- Do you offer a money-back guarantee?
- Can I get unlimited bandwidth?
- Is GeekHosting.com a reseller?
- Will you place banners on my site?
- What kind of customer support do you offer?
- Can I upgrade my account in the future?
- Do you offer uptime guarentees?
- I need more resources. Do you offer bigger plans?
- Do you offer shell access?
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| Your account will be setup within 24 hours once your payment has
been cleared. You will receive an email with your account information,
IP address, user name and password. You can then start uploading your
site. |
| The minimum duration is three months. However, you are covered by
our 30-day money back guarantee. If for any reason you not satisfied
with our services in the first 30 days of signing up for your account,
you may cancel and receive a full refund. |
| We accept online credit/debit card payment via VISA, MasterCard,
Discover, American Express, and Paypal. |
| Yes. You will have support for your account 24 hours a day. |
| Yes we can. Just go to the Domains section of the site and
we can register a new domain for you. |
| Yes. We can host international domains from any country of origin. |
| No. Please see our Terms of
Service for permissible content. |
The following network connections are utilized:
- UUNET - 1Gbps
- Sprint - 1Gbps
- Level 3 - 1Gbps
- Global Crossing - 1Gbps
- Time Warner - 1Gbps
- Allegiance Telecom - 1Gbps
- Verio - 1Gbps
- ATT - DS3
See
network map |
| Our servers are mission-specific, industrial grade machines designed
to the toughest industry specifications. They are never overloaded
and they are monitored 24/7 to ensure smooth, uninterruptible performance. |
| Our company uses 4 different data centers: Dallas, Texas; Chicago,
IL; Cedar Falls, IA; Fremont, CA |
| Yes. All web hosting services are covered by our hassle-free, 30-day
money back guarantee: If for any reason you not satisfied with our
services in the first 30 days of signing up for your account, you
may cancel and receive a full refund. Domain registration fees are not refundable. |
| No. We do not offer packages with unlimited bandwidth
primarily because there is no such thing as "unlimited bandwidth".
Someone has to pay for the traffic somewhere - and if you check the
fine print of the service agreements from companies who claim to offer
"unlimited" bandwidth, you'll find that their interpretation
of "unlimited" is not what you think. |
| No. We own and operate our own servers. |
| No. GeekHosting.com provides a paid service and there will be no
banners or other forms of advertising placed on your web site by us. |
| Customer support is offered through our web Helpdesk and via Live Chat. Technical support requests are answered within
24 hours. We do not provide telephone support. |
| Yes, you can upgrade your account at any time. The cost is simply
the price difference between the two plans. There are no other fees
and you will receive prorated credit. |
Yes, we do offer our clients a 99.5% server uptime guarantee for all of your sites hosted under us. In the rare event that does not achieve our advertised 99.5% (monthly) for any given month, we will begin refunding 5% of your monthly bill for each half hour of downtime past 99.5%.
Scheduled server maintinence is not covered in this uptime guarantee. |
| Yes, we do. If you need more resources, you can combine two or more
plans into a single plan that has enough resources to fit your requirements.. |
| We do not offer SSH access due to security concerns on our basic
plans. If you need this, then contact us directly and we will
help you directly. SSH access is rarely required, however,
if you need to perform some task where such access is needed, you can submit a helpdesk ticket
and we'll perform the task for you. |
